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Negotiation Skills

Negotiation Skills

Negotiation Skills Questas face to face classroom training icon Live virtual classroom

Everything is negotiable. Whether or not the negotiation is easy is another matter, but the first step is always communication.

Course overview

This course is designed to take you through the theory and practice of ‘Principled Negotiation’. It provides the tools and tips to allow you to separate people from the problem, evaluate options and find a position of mutual acceptance to achieve the win/win with your clients (and colleagues!)

Who’s it for?

Anyone who is involved in internal or external negotiations, particularly in final stages of securing bids and contracts. It is also very useful for those situations where clients are trying to push the boundaries of the contract – commonly known as ‘scope creep’.

Course format

Questas face to face classroom training iconFace to face: A one-day workshop for up to 12 people. This course includes hands-on techniques, working through theory and practical exercises.

Live virtual classroomLive Virtual Classroom: A 2 hour workshop designed to teach participants the fundamentals of negotiating, The difference between Positions & Interests, where the ZOPA (zone of potential agreement) is and how to ensure a win/win outcome.

Outcomes

This course will leave the participant equipped with:

  • a variety of negotiation styles and the know-how of when to use them
  • the methodology to frame your negotiation
  • the skill to identify your acceptance zone
  • the ability to manage conflict through to resolution.

Couple with this the ability to think creatively to provide options that focus on the interests of all parties. Finally, delegates will be able to find a mutually satisfactory outcome that helps the client relationship remain strong.

Content Outline

  • Defining negotiation – what is ‘Principled Negotiation’
  • Negotiation styles – qualities of a great negotiator
  • Know your BATNA (best alternative to a negotiated agreement) and understand your ‘walk-away’ before you start
  • Preparing and structuring a negotiation
  • Creative thinking for optimum solutions
  • The LADDER of Assertiveness

Interested in this course?

Email hello@questas.co.uk or click the button below to get in touch.

Questas is based in London, and travels internationally to deliver training.

If desired we can help you design and/or organise your own training courses tailored to your team.

 

Register Your Interest

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Cross-Selling e-learning

Our free e-Learning module for Cross-Selling (no selling required) is an interactive introduction to best practice.

This informative and well-presented 30-minute course is certified for Continuous Professional Development (CPD).

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Disagree without being disgreeable

How do you handle the ‘bad news’ conversations with your clients? Could you do better? We all have to deal with tricky topics such as ‘scope creep’, project delays or unexpected costs. The course ‘Difficult Client Conversations‘ is designed to equip project managers, directors and other staff who need to handle awkard situations with valued clients.

Take what you’ve learnt and use it!

Research suggests that 80% of sales training is lost within 180 days. We also know that it takes at least six weeks to start embedding new behaviours as habits. So how do you maximise your training investment? One great way is one-to-one coaching.

“One-to-one coaching helped me overcome some of the barriers I faced as a technically minded person. I am now much more confident with clients.” Technical Director, RPS.

Free consultation

Have questions for us? Get your team started today and gain a new competitive advantage.

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Presentation and Pitching Skills

Presentation and Pitching Skills

Presentation and Pitching Skills Questas face to face classroom training icon Live virtual classroom

Presenting, especially a pitch, can be a very pressured situation and it is normal to feel anxious. Learning visualisation skills to cope with ‘what if’ scenarios leaves headspace to generate a successful outcome.

Course overview

The focus of this professional development is learning practical skills to deliver excellent presentations and pitches.We look at preparation, both in terms of structure and approach to a pitch, and the practice and visualisation activities to mentally prepare for it.

In this course we challenge our participants at times to operate outside of their comfort zones. This allows us to provide the strategies and tools to alleviate the symptoms of anxiety that so many of us come up against when we are asked to speak publicly.

Who’s it for?

This course is for anyone with a remit to present internally and/or externally. Clients are encouraged to bring along real life scenarios to work through.

Course format

Questas face to face classroom training iconFace to face: a highly practical one-day workshop. Participants will present to a group at least twice in the day and be filmed.

Live virtual classroomLive Virtual Classroom: A 2-hour workshop. Using the medium we develop online presentation skills. This will include how to prepare and set up the environment, how to create impact, engage the audience and make it memorable!

Outcomes

  • Present with greater confidence and professionalism.
  • Learn to plan and structure presentations.
  • Be clear when pitching, ensuring emphasis on key messages.
  • Keep an audience engaged.

Content Outline

  • Who is your audience, what are their expectations?
  • How to engage your audience
  • Making it memorable – key messages, unique elements, clear calls to action
  • Presentation format and structure
  • Speaking with confidence, controlling your nerves
  • Body language, gestures, vocal tone and pitch
Questas Quote Marks Circle

“It was great to see everyone engaged all the way through and I noted the calibration to our needs during the day.”

Director, RPS

Questas Quote Marks Circle

“Great day! Really fun and innovative way to beat the fear of presenting to an audience.”

Tim Howlings, Brasier Freeth

Need this course?

Email hello@questas.co.uk or click the button below to get in touch.

Questas is based in London, and travels internationally to deliver training.

If desired we can help you design and/or organise your own training courses tailored to your team.

 

Register Your Interest

From our blog

Four easy ways to manage nerves before a presentation

Trainer, Annabel Miller, looks into why we get nervous and how we can manage nerves so that it doesn’t hinder our performance.

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Excel at sales meetings

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Make every sales meeting a long-term success with new and existing clients

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Have questions for us? Get your team started today and gain a new competitive advantage.

CONTACT US

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