The argument as to whether Key Client Management is something most professional services firms should or should not do came to the conclusion of a resounding YES many years ago. The success of those programmes has varied with many...
Webinar: Managing and maintaining client relationships in a virtual world
FREE Live Webinar
Managing and maintaining client relationships in a virtual world
Friday 24th April 2020 – 12:00 until 13:00
Who is it for?
A practical and engaging free live webinar aimed at professionals that work in the natural and built environment.
This is for YOU if you are tasked with maintaining client relationships during the lockdown period and beyond.
REGISTRATION EXPIRED. Please get in touch if you would like to organise your own training.
What will we cover?
- Everything has changed… or has it?
- The principles or client management
- Being a Trusted Advisor
- Understanding your clients ‘new normal’
- How can you add value
- Sharing views from clients, consultants and each other.
- How to strengthen relationships at this time.
Practical advice on how to use empathy and structure the conversation.
Our training is bespoke to each client – see our approach and how we can help your business grow.
Our free e-Learning module for Cross-Selling (no selling required) is an interactive introduction to best practice.
This informative and well-presented 30-minute course is certified for Continuous Professional Development (CPD).
After an extraordinary 2020, most economic forecasts are predicting a tough year in 2021 for most sectors. Many suggesting we will not reach pre-pandemic levels again until the end of 2022. It’s a gloomy thought and one where the Ostrich...
Storytelling connects people and builds trust in business, which means the best way to make your pitch memorable is to turn it into a story. This isn’t a new method - the blueprint for successful storytelling has been around for a long...
Virtual business development meetings have become a way of life for many of us. Ensuring they are successful requires a well thought out plan of action. If you are a business developer, client relationship manager, or a technical expert...
One thing we already knew – you can’t just take a classroom course and deliver it online. With over 20 years experience in corporate training we took the principles and tested on ourselves and friendly clients how best to adapt to get it right online. And those rehearsals were the best investment we could have made! Here’s what we learnt delivering Virtual Classroom Training.