Face to Face

Difficult Client Conversations

Difficult Client Conversations

Difficult Client Conversations  Productive communication is built upon rapport, not necessarily upon agreement.  By looking at the psychology behind difficult client conversations, we take a practical approach to helping you manage ‘disagreement without being...

Client Relationship Skills

Client Relationship Skills

Client Relationship Skills Delivering projects well is the first step in developing further opportunities, but it’s not enough. We need to be proactive in building relationships, understanding our clients and their objectives, and positioning ourselves as trusted...

Developing client plans

Developing client plans

Developing Client Action Plans Get the skills and tools to deliver services that meet or exceed your client expectations, whilst nurturing existing and building new relationships. You can develop an understanding of your client that allows you, as the supplier, to...