Client Relationship Skills
Delivering projects well is the first step in developing further opportunities, but it’s not enough. We need to be proactive in building relationships, understanding our clients and their objectives, and positioning ourselves as trusted advisers.
Adapted from our popular ‘Selling Skills’ training, this course is focused on client retention and introduces the tools and skills required to strengthen and broaden client relationships. Participants will practice different tasks in role-play scenarios.
Who’s it for?
Anyone who has a responsibility for retaining and building upon existing client relationships, whether to uncover new opportunities or deliver existing projects.
This is a practical full day workshop ideally aimed at groups of between 9 – 15 participants.
Participants will find they are in a better position to assess and build on client relationships. They will learn:
- to recognise what works with different personality types
- to develop loyalty
- and to become a trusted advisor.
They will become more confident to progress face-to-face conversations that will lead to a greater number of business development opportunities.
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Account Management Training Designed for the Professional and Engineering Services
- Planning client relationship activity
- Relationship mapping
- Really understanding your client
- Client personality types
- Becoming and staying the ‘Trusted Adviser’
- Client conversations skills (Listening, Questioning)
From our blog
Six ways to use EQ – or emotional intelligence – to win more work
In this RICS article, Gary Williams of Questas, discusses EQ, or Emotional Intelligence, and how it can help you get the edge over your competitors.
Our free e-Learning module for Cross-Selling (no selling required) is an interactive introduction to best practice.
This informative and well-presented 30-minute course is certified for Continuous Professional Development (CPD).