Working as a key client manager in a professional services firm is no easy task. Questas's Annabel Miller looks at the variety of skills needed to succeed. The most effective managers juggle a multitude of skills and wear a number of different hats, not least...
Leadership Skills and Behaviours Developing leaders to enable growth is an essential component of success. This course is designed for those new to leadership and a great reminder for established leaders. Who's it for? All leaders throughout businesses; executive,...
Developing Client Action Plans Get the skills and tools to deliver services that meet or exceed your client expectations, whilst nurturing existing and building new relationships. You can develop an understanding of your client that allows you, as the supplier, to...
This article originally appeared in the October 2017 edition of Pi magazine, published by Howden Insurance Brokers Developing and implementing successful key account management programmes takes time and commitment. Gillian Sutherland provides advice on the steps you...
If you dread networking events, learn from the best. Here's our insider tips on how to excel at networking... Working for many years in professional services I have attended more networking events than I would care to count. Conferences, client events, forums; I’ve...
Coaching While training provides delegates with new ideas and skills, coaching embeds those skills. It allows individuals to eradicate bad habits and develop new ones aimed at helping them achieve peak performance. Who's it for? Any business development programme is...
Bids & Tender Training By understanding the value of planning a process and the decisions you take along the way, this course will change how you approach bids, improving your efficiency in responding and your success at winning them. Bid less and win more! Course...
Key Client Management Proactive client management ensures that you deliver services on time and on budget, whilst meeting expectations and nurturing a positive working relationship. Course overview This course provides a comprehensive overview of client planning aimed...
CONVERT / Selling Skills for Technical People ‘Sales’ can be a dirty word for some of our clients in the professional and engineering sectors, but without the ability to sell we will struggle to be successful. Consultative Selling Skills for Technical People Our sales...
Business Development Planning According to research, your reputation – and that of your organisation – is the most important factor for clients when choosing who to consider for projects. Course overview Most of our clients are time poor and often struggle to find the...
According to research, your reputation – and that of your organisation – is the most important factor for clients when choosing who to consider for projects.
People matter. It’s people (in most cases!) who make decisions. A strong network of relationships with clients, influencers and referrers will go a long way to helping you create opportunities for work.
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Existing clients pay your wages. Proactive client management ensures that you deliver services on time and on budget while meeting their expectations and nurturing a positive working relationship.
Delivering projects well is the first step in developing further opportunities, but it’s not enough. We need be proactive in building relationships, understanding our clients and their objectives, and positioning ourselves as trusted advisers.
Questas offers both one-to-one coaching and leadership training courses. This both embeds newly learned skills and establishes a culture of strong, skilled leadership.
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‘Selling’ can be a dirty word for some of our clients, but without the ability to sell we will struggle to be successful. Our sales training has been developed over years into an approach designed for our technically-minded clients. Courses include presentation and pitching, sales conversations and negotiation skills.
Learning how to write a winning bid is one of the most important business skills you can acquire. The layout, language and style you use may make the difference between a successful bid and one that comes close.
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