Managing the client experience is vital, because we all know that a happy client is your best advocate. That is why it’s so important to understand the tools needed to successfully optimise the client experience, and maximise the positive encounters that clients have when working with you.
Winning Work From An Existing Client
It is said that it is five times easier to win work from existing clients than it is to win work from new clients. And certainly this is true, in terms of the cost of winning work from existing clients versus new. To help you to improve and understand the importance of the client experience within your own organisation, we held a free webinar (which you can now watch on our YouTube channel) which revealed the tools and skills needed to optimise the client experience and turn your existing clients into your greatest advocates.
Client Experience Key Takeaways
In this webinar, Questas founder and CEO Gary Williams covers a range of topics, including:
What is Client Experience Management? This can mean different things to different people, and we explore how working with existing clients that you have relationships with can positively effect your win rate.
The Business Case for Investing in Client Experience Management: How the personal experience we have in the B2B world is almost as important as the product we are providing, and how a positive client experience is key when it comes to business growth.
How To Deliver A Great Client Experience: The practical ways in which an organisation can optimise the positive experiences your clients are having with you, and their importance of the customer journey.
How Individuals Can Deliver a Great Client Experience: The importance and the power of the individual within an organisation and how to build on those important personal relationships that can help a business to grow.
Listening to Understand: The importance of listening to clients, their world and their needs.
Watch the webinar
Ready to start improving the client experience in your organisation? Watch the full webinar by heading to our YouTube channel or clicking below:
Want to Win More Work?
Questas regularly hosts free webinars on how to win more of the right kind of work from the right kind of client. If you’d like to know more about our free live webinar events, drop us an email and we’ll keep you posted! Email us at hello@questas.co.uk or follow us on LinkedIn for event update. You can also follow us on YouTube too for useful information on how to win more work.
We are a business development consultancy which is passionate about helping our clients develop processes, skills and behaviours that will result in increased sales and improved margins. 
